Contact Center Solutions
We provide a wide range of services to the people of Bangladesh, from healthcare and emergency assistance to utility support and more
55M+
Peoples have accessed essential healthcare services
16+
Years of Trusted and Proven Expertise
30+
Major National Contact Centers
350 +
Pool of Qualified Doctors and Agents
0.2M+
Subscribers with Daily Information Delivery
0.35M+
 Calls Handled Efficiently Every Day
Contact Center Solutions
Transform Your Contact Center Service
Synesis IT is a pioneer in the field of call center technology solutions, consistently staying at the forefront of the industry with its cutting-edge capabilities. Able to handle a high volume of calls with unmatched quality and standards, Synesis IT has established itself as a leader in Bangladesh. With over 30 nationally important contact centers under its wing, Synesis IT provides a wide range of services to the people of Bangladesh, from healthcare and emergency assistance to utility support and more. Through its dedication to customer satisfaction and excellence, Synesis IT continues to be a valuable resource for the citizens of Bangladesh.
Solution Overview
Automatic Call Distribution
Efficiently routes incoming calls to the most appropriate agent based on predefined rules, ensuring quick and accurate service.
Skills-Based Routing
Directs calls to agents with the most relevant skills, improving the customer experience by reducing wait times and enhancing service quality.
Unlimited Queues
Provides the flexibility to manage an unlimited number of call queues, allowing businesses to scale as needed without limitation.
Interactive Voice Response (IVR)
Automates customer interactions by guiding them through a menu of options, reducing the need for live agents and speeding up service.
Outbound & Robo Dialer
Automates outbound calls for marketing or follow-up purposes, using pre-recorded messages or live agents for efficiency.
Call Recording & Transferring System
Records and stores call data for future reference, quality assurance, and compliance, while enabling seamless call transfers between agents.
SMS/E-Mail Integration
Integrates SMS and email communication for streamlined customer interactions, allowing for follow-up or notifications without leaving the platform.
CDR System along with Quality Monitoring
Captures call data records (CDRs) to track call details and performance metrics, integrated with quality monitoring to ensure high service standards.
Live Dashboard System for Ease of Reports
Provides real-time reporting and monitoring through a dynamic dashboard, helping managers track performance and make informed decisions.
Integrated Complaint Management System
A system to log, track, and resolve customer complaints, ensuring timely resolutions and enhancing customer satisfaction.
24/7 Dedicated Expert Support Team
Offers round-the-clock access to a team of experts who provide immediate assistance, ensuring seamless operation at all times.
Audio & Video Conferencing
Enables high-quality audio and video communication for meetings, discussions, or support, fostering collaboration and effective problem-solving.
Case Studies
Technology Platform
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Linux Apache Server
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Testimonials
Projects
NESCO Contact Center
Services:
- A 24/7 call center, accessible by dialing 16603, simplifies the process of reporting and resolving power-related issues.
- Integrated Complaint Management
- Real-Time Monitoring and Transparency
- Enhanced Accessibility
Key Expertise
333 Contact Center
24/7 Support for the Public
Services:
- Multichannel Support: Accessible through multiple platforms to ensure seamless communication.
- Advanced Technology Integration: Utilizes cutting-edge technology for efficient call handling and service delivery.
- Real-Time Monitoring & Reporting: Continuous tracking and reporting to ensure service quality and performance.
- Seamless Integration: Smooth coordination between human and digital assistance for comprehensive support.
Key Expertise
Bhokta Batayon 16121
Helpline for Consumers’ Right Protection
Services:
- The Automatic Call Distribution (ACD)
- Complain Management System (CMS)
- Customer Relationship Management (CRM)
- Trouble Ticketing System (TTS)
- SMS Alert
- Mobile App integration
- Integrated Quality Management Service
Key Expertise:
e-TIN Contact Center
24/7 Helpdesk for Online TIN Registration
Services:
- Online TIN Registration: Apply and receive Digital TIN certificates online.
- National ID Integration: Auto-verifies taxpayer information with the National ID database.
- Digital Certificate Issuance: Instantly generate and download TIN certificates.
- 24/7 Support: Round-the-clock assistance for e-TIN registration issues.
- Secure System: Ensures safe and encrypted data handling.
- User-Friendly Portal: Easy access to register and manage TIN information.
Key Expertise:
WASA Helpline 16162
Services:
- Information Access: Get details on water supply, sewerage services, and WASA policies.
- Complaint Registration: Report issues related to water supply, sewerage, billing, and meter problems.
- Billing Support: Inquire about bills, payment methods, and resolve billing discrepancies.
- Service Requests: Request new water connections, meter installations, or maintenance services.
- Emergency Assistance: Report urgent water leaks, blockages, and other critical issues.
- General inquiries: Receive guidance on service availability, procedures, and customer support.
Key Expertise:
DIP Call Center
A 24/7 call center for the Department of Immigration & Passports (DIP)
Services:
- Query and Complaint Management: Efficient handling of customer queries and complaints to ensure quick resolutions.
- Advanced Technology Integration: Leveraging modern technology for enhanced performance and service delivery.
- Supervisory Oversight: Ongoing supervision to ensure quality control and consistent service standards.
Key Expertise:
LG Help Line 16256
24/7 Contact Center for Local Governance
Services:
- UNION PARISHAD ACT GUIDANCE: Expert support on laws and regulations for local governance.
- LGSP-2 PROJECT INFORMATION: Access details on the Local Governance Support Project initiatives.
- VILLAGE COURT ASSISTANCE: Information on legal proceedings and dispute resolution at the local level.
- LGGP SUPPORT: Guidance on Local Government Good Practices for better administration.
- EMPOWERING COMMUNITIES: Ensuring accurate and up-to-date governance information for citizens and officials.
Key Expertise:
Probash Bondhu
A Specialized Helpline for
the expats of Bangladesh
Services:
- SPECIALIZED CALL CENTER: Tailored support for expatriates, offering easy access to healthcare services.
- DOCTOR'S ADVICE & TREATMENT: Expert consultations and treatment recommendations for expats.
- DOCTOR'S APPOINTMENT SERVICE: Seamless booking of appointments with healthcare professionals.
- CURRENTLY SERVING: Providing services in Saudi Arabia, Bahrain, and the UK, with plans for global expansion.
- EMERGENCY HEALTH INFORMATION: Immediate assistance with health emergencies and facilities.
- TELEMEDICINE & PRESCRIPTION FACILITIES: Access to virtual consultations and e-prescriptions via digital platforms like WhatsApp, IMO, and Viber.
Key Expertise: