e-TIN
The eTin Registration System, launched in 2013 by the National Board of Revenue (NBR) and implemented by Synesis IT Limited, is a groundbreaking initiative designed to create a taxpayer-friendly environment in Bangladesh. This online platform simplifies the tax registration process, making it accessible and efficient for all citizens.
e-Tin Project Synopsis
Introduction to the Project
The introduction of the eTin system by the National Board of Revenue (NBR), developed by Synesis IT, marked a turning point in Bangladesh’s tax administration. This fully digital platform has significantly streamlined taxpayer registration, contributing to increased tax compliance and revenue collection. The system has supported over 10 million taxpayers since its launch, positioning Bangladesh as a regional leader in digital tax initiatives.
Challenges Before Automation
Lengthy Process
Obtaining a TIN certificate took a considerable amount of time.
Dependence on Middlemen
Obtaining a TIN certificate took a considerable amount of time.
Fake Certificates
Obtaining a TIN certificate took a considerable amount of time.
Lengthy Verification Process
Obtaining a TIN certificate took a considerable amount of time.
Government Revenue Loss
Obtaining a TIN certificate took a considerable amount of time.
Solution Overview
Project Launch
The National Board of Revenue (NBR) launched the eTin Registration System in 2013. Developed by Synesis IT Limited, it became the first government-approved platform to digitize Taxpayer Identification Number (TIN) registration in Bangladesh.
Goal
To simplify the taxation process and improve user accessibility.
Instant Online Certification
The system integrates with the National Identity Card verification platform, enabling seamless, automated issuance of eTin certificates without manual intervention.
Comprehensive Service Coverage
eTin supports various functionalities, including new registration, re-registration, and TIN certificate management, ensuring a one-stop solution for taxpayers.
Enhanced User Support
A dedicated eTin Call Center provides real-time assistance, ensuring accessible support for all users across the nation.
Key Features
User-Centric Functionality
Online Registration and Management
Supports new registrations, re-registrations, and updates to taxpayer information.
eTin Certificate Services
Enables users to view, verify, and download their eTin certificates.
Integrated Jurisdiction Management
Facilitates seamless jurisdiction assignment and file transfers.
Ticket System Management
Streamlines user inquiries and complaint resolution.
Dynamic Workflow
Ensures efficient and responsive processes for all user requests.
Performance & Reporting
Secured Application and Network Zoning
Implements the best security practices to safeguard sensitive data.
Database Optimization
Features include OLTP business database management, replication, synchronization, and performance tuning for reliability and speed.
Handling the System
Distributes system load efficiently, ensuring uninterrupted service even during peak times.
Management Reporting
Provides in-depth insights into system usage and performance.
Feedback and Monitoring
Continuous improvements based on user interactions and analytics.
Technology Platform
ASP.Net (MVC)
Windows IIS Server
MSSQL
Core Expertise
DevOps
Cyber Security
Contact Center
Impact
Simplified Taxpaying Experience
Citizens now enjoy a hassle-free registration process that eliminates the need for third-party agents, reducing time and costs.
Increased Taxpayer Registrations
Since its launch, over 10.2 million people have registered for TINs, with around 50,000 new registrations occurring monthly .
Transparent and Efficient Governance
The platform has enhanced public trust by ensuring a streamlined, transparent, and accountable taxation process.
Nationwide Accessibility
Through online registration and a dedicated call center, citizens across the country can easily access and manage their tax-related requirements, fostering a more inclusive tax ecosystem.
Conclusion
The eTin system has revolutionized the tax registration process in Bangladesh, making it easier for citizens to comply with tax regulations. This initiative is an essential part of Bangladesh’s journey toward a fully digitalized economy, contributing to increased transparency and enhanced revenue collection. The success of eTin underscores the importance of sustained digitalization efforts in improving public services and fostering economic growth.