Covid-19 Telehealth Centre
The COVID-19 Telehealth Service was introduced to ensure timely and accessible healthcare support during the pandemic, reducing strain on hospitals while providing essential medical assistance to citizens nationwide.
Project Synopsis
Introduction to the Project
The service offered comprehensive telehealth support, including remote medical assessments, home isolation monitoring, and coordination of essential services like food and medicine delivery, ambulance services, and even burial assistance. This initiative effectively minimized hospital overcrowding and addressed the urgent medical needs of COVID-19 patients.
Challenges During Covid 19
Overburdened Hospitals
The influx of COVID-19 cases overwhelmed healthcare facilities, reducing their capacity to manage critical patients.
Restricted Movement
Lockdowns and quarantine measures made accessing healthcare and essential services difficult for citizens.
Lack of Home Isolation Monitoring
Many patients in home isolation lacked proper medical follow-up, increasing risks of complications.
Solution Overview
Project Launch
A dedicated telehealth platform was established by synesis IT to provide remote medical consultations, including assessments and follow-ups.
Home Isolation Support
Medical teams monitored patients in home isolation, offering advice, symptom tracking, and timely interventions.
Coordination of Essential Services
The service extended beyond medical support to include food and medicine delivery, ambulance services, and burial management.
Key Features
Healthcare Services
Medical Consultations
Immediate access to healthcare professionals for symptom assessments and treatment advice.
Home Isolation Monitoring
Regular follow-ups to ensure patients' health and safety during home isolation.
Emergency Ambulance Services
Quick response for patients needing hospital care.
Support Services
Food and Medicine Delivery
Ensuring essential supplies reached patients in isolation.
Burial Assistance
Support for managing last rites and burial services during the pandemic.
Technology Platform
php
.Net
Asterisk
MySQL
Linux Apache Server
Core Expertise
Contact Center
DevOps
Cyber Security
Data Science and Analytics
Impact
Reduced Mortality and Morbidity
Timely medical support led to better health outcomes for COVID-19 patients.
Optimized Healthcare Resources
By promoting home isolation, the service alleviated pressure on hospitals, enabling them to prioritize critical cases.
Enhanced Patient Satisfaction
The inclusion of non-medical support services provided comprehensive care, improving trust and satisfaction among citizens.
Improved Accessibility
Citizens across the country, including in remote areas, could access essential healthcare services without leaving their homes.
Conclusion
The COVID-19 Telehealth Service has played a pivotal role in Bangladesh’s response to the pandemic. By leveraging telemedicine, the initiative has ensured that citizens receive critical healthcare support in a safe and efficient manner. As the service continues to evolve, it sets a standard for future public health initiatives, demonstrating the importance of technology in enhancing healthcare delivery and safeguarding community health.