BSMMU Specialized Health Line
The BSMMU Specialized Health Line provides a nationwide telemedicine service to ensure accessible healthcare for patients with chronic and critical conditions, especially during the COVID-19 pandemic. Developed by Synesis IT, the platform allows patients to connect with specialist doctors remotely via a dedicated hotline.
BSMMU Specialized Health Line
Introduction to the Project
Synesis IT developed a robust telemedicine platform for BSMMU, enabling patients to consult with over 200 specialists through video calls, receive e-prescriptions, schedule appointments, and request COVID-19 tests. The system integrates customized CRM, IVR solutions, and SMS gateways, ensuring efficient and scalable service delivery akin to the ease of ridesharing platforms. This initiative bridges healthcare accessibility gaps, particularly in underserved areas, while promoting sustainable development goals.
Challenges of the Patients
Healthcare Accessibility
Patients in rural and remote areas faced significant barriers to specialized care, worsened during the COVID-19 pandemic.
Overwhelmed Healthcare System
Hospitals struggled to manage COVID-19 cases, leaving non-COVID patients with limited care options.
Restricted Mobility
Travel limitations during the pandemic further hampered access to in-person consultations with specialists.
Solution Overview
Goal
The BSMMU Specialized Health Line was launched to provide free, expert healthcare consultations via a centralized hotline.
Expert Doctor Access
Over 200 BSMMU specialists are available for consultations, addressing a wide range of medical issues.
Integrated Digital Solutions
The platform offers video conferencing, e-prescriptions, appointment scheduling, and COVID-19 test requests.
Customizable and Scalable Setup
The system includes a CRM, IVR solutions, and a scalable call center setup to manage high call volumes effectively.
Key Features
Patient-Centric Services
Doctor Consultancy
Direct access to qualified doctors for expert medical advice.
Appointment Generation
Efficient scheduling for consultations through the platform.
Video Conferencing
Remote consultations via video for personalized healthcare.
E-Prescription
Issuance of electronic prescriptions for streamlined medication management.
COVID-19 Test Requests
Easy request submissions for COVID-19 testing.
Health Information Services
Access to reliable health and COVID-19 updates.
Technical and Operational Excellence
Dedicated Call Center Services
Staffed by over 500 doctors and operational from 9:00 AM to 2:00 PM.
High Call Handling Capacity
Supports up to 1,000 calls per day, scalable to 58 seats.
Customized CRM and IVR Solutions
Developed to enhance patient interaction and experience.
Integration with Communication Channels
SMS gateways and IPTSP channels for timely notifications and updates.
Technology Platform
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Asterisk
MySQL
Linux Apache Server
Core Expertise
Contact Center
DevOps
Cyber Security
Data Science and Analytics
Impact
Enhanced Accessibility
Telemedicine has bridged the healthcare gap, especially in underserved regions, reducing the need for physical visits.
Cost and Risk Reduction
Eliminates travel costs and minimizes health risks during the pandemic.
Improved Health Equity
Provides free access to specialist consultations, promoting equitable healthcare services nationwide.
Patient Satisfaction
Streamlined services like e-prescriptions and video consultations have significantly improved healthcare outcomes and user satisfaction.
Conclusion
The BSMMU Specialized Health Line, developed in collaboration with Synesis IT, has transformed the delivery of healthcare in Bangladesh, offering a much-needed service during the COVID-19 pandemic and beyond. Its success has not only helped in the country’s fight against COVID-19 but has also set a precedent for more inclusive, equitable healthcare services moving forward. As telemedicine becomes an increasingly important tool for healthcare delivery, this platform continues to play a crucial role in ensuring that all citizens have access to high-quality, specialist care.