Unified Communication System (Convay)
convay.com
The Unified Communication Tools and Document Management System was launched to centralize and streamline government communication and document management under one secure platform.
Unified Communication Project Synopsis
Introduction to the Project
Synesis IT has introduced Convay platform as solution for unified communication system for everyone. It is a powerful virtual conferencing and collaboration platform designed to simplify communication for businesses, governments, and educational institutions. With its comprehensive suite of features, including high-quality video, AI-powered meeting minutes, secure file sharing, and bilingual transcription, Convay makes it easier than ever to connect and collaborate—anytime, anywhere. Backed by enterprise-grade security, Convay is the ultimate solution for seamless, secure, and efficient virtual meetings.
Challenges Before Convay
Reduced Collaboration
The lack of a unified system made cross-departmental teamwork difficult, leading to a decline in productivity and delayed workflows.
User Management and Scalability
Managing a large user base without a robust platform was a significant challenge, especially as the demand for collaboration tools grew.
Data Security Risks
Ensuring the safety of sensitive government communications and documents required advanced encryption and centralized management.
Fragmented Communication Tools
Government officials previously used multiple other tools for calls, meetings, and file sharing, causing delays and inefficiencies.
Lack of AI Features
With no AI featured tools, the communications were ineffective between officials.
Solution Overview
All-in-One Collaboration Platform
Synesis IT developed a unified platform integrating calls, video meetings, real-time messaging, and file sharing knowned as 'Convay' to enable seamless government communication.
Cross-Platform Accessibility
The system works across Windows, Mac OS, Android, and iOS, allowing users to access tools on both web and mobile applications.
Advanced Transcription Features
The Automatic Speech Recognition (ASR) feature supports real-time transcription between Bangla and English, enhancing accessibility and inclusivity.
AI Features
The first-ever AI-generated automated meeting minutes with Bengali-to-Bengali speech-to-text transcription!
Scalability and Security
The system supports up to 200,000 users without redesign, using cloud hosting and strong encryption protocols to safeguard all data.
Performance Optimization
Deployment includes industry-standard monitoring tools (e.g., Zabbix, Datadog, Dynatrace) to ensure smooth system performance and reliability.
Key Features
Communication and Collaboration
Calling
Application-based voice and video calls.
Video Conferences
Supports up to 1,000 participants in a single meeting.
Group and Private Chat
Real-time messaging for improved team communication.
File Sharing and Collaboration
Centralized document storage and sharing.
Automatic Speech Recognition
Live transcription in Bangla and English.
Calendar Integration
Ensures seamless scheduling of meetings and events.
Management and Security
User Authentication & Centralized Management
Simplifies user access control.
Mobile Device Management
Advanced security for mobile devices.
Performance Monitoring
Tools like Zabbix, Datadog, and Dynatrace for real-time system tracking.
Mobile Sync
Ensures on-the-go access to tools and data.
Secure Encryption
Protects all audio, text, and file data during storage and transmission.
Technology Platform
Spring boot
HTML
CSS
JavaScript
Python
C++
React
Java
Node.js
Core Expertise
Communication System
Artificial intelligence
Cyber Security
Large language model
Cloud Computing
DevOps
Machine Learning (ML)
Microservices Architecture
Impact
Enhanced Government Collaboration
Departments now work seamlessly using video calls, group chats, and file sharing, reducing delays and improving overall productivity.
Scalable Platform for Growing Demands
The system efficiently supports 200,000 users, ensuring smooth operation without performance issues.
Improved Accessibility
The inclusion of ASR for real-time transcription between Bangla and English enhances inclusivity and communication accuracy.
Strengthened Data Security
With advanced encryption and centralized management, sensitive government data remains secure during storage and transmission.
Smart Nation Vision
By centralizing tools and simplifying workflows, the platform accelerates Bangladesh's digital transformation journey, fostering a smarter, more connected governance system.
Conclusion
The Unified Communication Tools and Document Management System project marks a significant step towards improving government efficiency in Bangladesh. With Synesis IT’s solution, government departments can now communicate seamlessly, manage tasks efficiently, and access documents securely from a centralized platform. This initiative not only enhances day-to-day operations but also supports the broader goal of building a Smart Nation by ensuring that government communication channels are optimized and future-ready.