Transport Clearing House

The Clearing House System, launched by the Dhaka Transport Coordination Authority (DTCA), modernizes fare collection across public transportation in Dhaka and parts of the Dhaka division. It integrates multiple modes of transport, including buses, MRT, and BRT, with a focus on MRT Line-6, ensuring efficiency and convenience for passengers and operators.

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Transport Clearing House

Introduction to the Project

The clearing house system centralizes fare collection and settlement through the Rapid Pass Card and MRT Pass Card, enabling passengers to use a single card across various transport modes. It addresses inefficiencies by streamlining transactions, reducing operational complexities, and enhancing transparency. A Special Purpose Company will manage operations and ensure system maintenance and expansion, supporting the modernization of Dhaka’s public transport infrastructure.

Challenges Before the System

Fragmented Fare Collection

Different operators managed their own fare systems, leading to inefficiencies and operational challenges.

Passenger Confusion

The lack of integration among transport modes made it difficult for passengers to navigate and pay seamlessly.

Operational Inefficiency

Manual and disjointed fare collection methods resulted in delays, errors, and revenue management issues.

Rapid Urbanization

The growing population and increasing public transport usage amplified the need for a unified fare system.

Integration Needs

Coordinating fare collection across buses, MRT, and BRT required a robust, centralized platform.

Solution Overview

Project Launch

Synesis IT implemented the Clearing House System to integrate fare collection across transport modes, ensuring a unified payment experience for passengers.

Single Card System

Introduced the Rapid Pass Card and MRT Pass Card, allowing passengers to use a single card for multiple transport modes.

Improved Transparency

Ensured accurate and efficient revenue management through centralized fare settlement for transport operators.

Operational Support

Established a Special Purpose Company (SPC) to manage the system's operation, maintenance, and future expansion.

Enhanced Passenger Experience

Simplified fare transactions, reduced cash dependency, and streamlined the boarding process, making public transport more convenient.

Key Features

Operational Features

24/7 Hardware Support

24/7 Hardware Support: Continuous monitoring of physical servers, server storage, and networking equipment with health checks, troubleshooting, and repair or replacement as needed.

Network Maintenance

Ensures stable network communication and connectivity for seamless operations.

Operational Support

System Security Maintenance

Maintains system security protocols to safeguard data and operations.

PTO/Agent Addition

Facilitates the addition of new PTOs or agents to the system for expanded operational capabilities.

Management and Reporting Features

Settlement Management

Settlement Management: Handles PTO, agent, CHU, and DTCA account settlements with cross-checking to ensure accuracy.

Error Handling and Troubleshooting

Proactive resolution of system issues to minimize downtime.

Comprehensive Reporting

Generates detailed reports for system monitoring, performance, and settlements.

Technology Platform

Java

Microsoft 365

Javascript

Core Expertise

Cyber Security

DevOps

Data Analytics

Impact

Convenient Payment Solution

Passengers benefit from a unified payment system, reducing the reliance on cash and expediting boarding.

Improved Revenue Management

Public transport operators enjoy transparent and efficient fare settlement processes.

Enhanced User Experience

The integration with MRT Line-6 via the Rapid Pass Card has ensured smoother operations and reduced passenger confusion.

Efficient Operations

Centralized fare management and troubleshooting have minimized operational delays and enhanced system reliability.

Economic and Social Benefits

By streamlining fare collection, the system contributes to improved public transport infrastructure, supporting the city’s growing transportation needs.

Conclusion

The Transport Clearing House System, developed by DTCA, marks a significant advancement in Dhaka’s public transport infrastructure. By centralizing fare collection and integrating various transport modes, it improves operational efficiency and passenger convenience. As the system continues to expand and with the support of the SPC, it will play a crucial role in modernizing and streamlining public transportation in the capital city.