Integrated Digital Service Delivery Platform
This platform aims to streamline and enhance the delivery of services related to fisheries and livestock management
Integrated Digital Service Platform Project Synopsis
Introduction to the project
The Integrated Digital Service Delivery Platform, developed for the Ministry of Fisheries and Livestock (MoFL), aims to streamline and enhance the delivery of services related to fisheries and livestock management. In alignment with Bangladesh’s vision for a digital future, this centralized platform ensures citizens have quick access to essential information, services, and support related to animal protein and sustainable utilization. By integrating various existing digital services into a single system, the platform promotes data transparency, security, and efficiency.
Challenges Before Automation
Fragmented Service Delivery
Services related to fisheries and livestock were scattered across different departments, leading to confusion and inefficiencies in service delivery.
Limited Citizen Access
Citizens struggled to obtain timely and accurate information, resulting in delays in addressing their needs.
Inefficient Processes
Manual and outdated procedures increased operational costs and caused significant delays in service provision.
Communication Barriers
The absence of a centralized system hindered seamless communication between various departments.
Poor Resource Management
A lack of effective tracking mechanisms made it difficult to manage service requests and allocate resources efficiently.
Solution Overview
Implementation of an Integrated Platform
Synesis IT developed an Integrated Digital Service Delivery Platform to address fragmented service delivery and inefficiencies.
Comprehensive Functional Components
The platform includes systems for license management, sales and distribution, training, inspection, and healthcare, offering end-to-end solutions.
Microservice Architecture
A microservice-based approach ensures that each component functions independently while maintaining seamless cohesion.
Enhanced Accessibility
Mobile and web applications were integrated to provide citizens with easy access to services.
Seamless User Experience
The platform's design prioritizes a unified and intuitive experience for all users.
Key Features
Regulatory & Operational Management
License & NOC Management System
Facilitates smooth processing of licenses and NOCs, providing users with detailed guidelines and information for application.
Sales & Distribution Management System
Manages production data and enables customers to apply for saleable items through a user-friendly interface, including an integrated e-commerce platform for seamless transactions.
Lease and Allotment Management System
Streamlines all aspects of lease and allotment management, from application processing to contract management and reporting.
Common Services Configuration Management
Allows for efficient management and configuration of server services, user management, and system monitoring.
Inspection, Testing & Report Management System
Digitizes inspection and testing services, providing comprehensive information about lab tests, fees, and records management.
Educational & Healthcare Service Management
Educational Management & Certification Management System
Oversees educational administration, accreditation, and certification processes, ensuring the effective management of training programs.
Animal and Fish Healthcare System
Covers all aspects of healthcare management, from registration and appointment scheduling to vaccination management and inventory tracking.
Information & Advisory Service Management System
Offers a range of modules for information requests, feedback, and outreach campaigns, including IVR and chatbot services for enhanced communication.
Training and Accommodation Management System
Supports training management, accommodation setup, and budget distribution, complete with comprehensive reporting and survey tools.
Technology Platform
PHP
Linux Tomcat Server
MySQL
Core Expertise
Cyber Security
App Development
DevOps
Microservices Architecture
Impact
Streamlined Service Delivery
The platform has improved operational efficiency, enabling the Ministry of Fisheries and Livestock to provide timely and reliable services to citizens.
Enhanced Citizen Experience
With easier access to vital information and services, citizens report higher satisfaction and increased trust in government initiatives.
Cost and Time Optimization
Reduced processing times and operational costs allow MoFL to allocate resources more effectively, focusing on its mission to ensure animal protein for all.
Conclusion
The implementation of the Integrated Digital Service Delivery Platform represents a major step forward for the Ministry of Fisheries and Livestock in achieving its goals of sustainable management and service delivery. By leveraging technology to streamline processes and enhance citizen engagement, the platform not only aligns with the vision of Digital Bangladesh but also sets a precedent for future digital initiatives in the public sector. This comprehensive solution lays the groundwork for improved service delivery, ultimately benefiting the communities that rely on these essential services.