Sena Shastho Seba
Sena Shastho Seba is a health service initiative by Synesis IT designed to deliver high-quality, round-the-clock healthcare services to defense officers, soldiers, and their families through the Combined Military Hospital
Sena Shastho Seba
Introduction to the Project
The platform enables 24/7 access to medical consultations, emergency health information, and a complaint management system. It features advanced telephony, a tailored CRM, and integration with CMH’s database, ensuring seamless healthcare delivery. The system also supports scalability for future integration with additional services like ERP and donor databases, making it a robust healthcare solution.
Challenges Before Sena Shastho Seba
Lack of Specialized Services
Defense personnel and their families lacked telehealth services that matched their unique needs and sacrifices for the nation.
Inefficient Complaint Handling
Existing systems struggled to manage and resolve complaints effectively, impacting satisfaction.
Delays in Medical Access
Delayed appointments and referrals often hindered timely healthcare for defense personnel.
Solution Overview
Goal
Sena Shastho Seba offers multimodal healthcare services, including consultations, referrals, and emergency support.
Complaint Management
A specialized module ensures efficient resolution of patient complaints.
Scalable System
Designed to integrate with future services like ERP, CRM, and blood donor databases, ensuring adaptability.
Continuous Support
A 24/7 medical helpline staffed by doctors provides round-the-clock healthcare assistance.
Key Features
Healthcare Service Delivery
Telephony Software for Call Center
Streamlined call center operations for telehealth consultations and support.
24/7 Medical Helpline
Continuous access to medical advice and assistance from healthcare professionals.
Survey Feedback
A mobile survey feature to collect patient feedback and improve service quality.
System Integration and Automation
Customized CRM for CMH
Tailored to manage patient records and improve service coordination.
Integration with CMH Database
Seamlessly connected to existing systems for enhanced operational efficiency.
Automated IVR Calls and Bulk SMS
Notifications and health updates through interactive voice response and SMS.
Technology Platform
MySQL
PHP-Laravel
Linux
HTML
CSS
Vue.js
Core Expertise
Contact Center
DevOps
Cyber Security
Data Science and Analytics
Impact
Enhanced Accessibility
Instant access to healthcare professionals reduces waiting times for consultations and referrals.
Improved Satisfaction
Efficient complaint handling and personalized services have boosted patient confidence and trust.
Operational Efficiency
Seamless integration with the CMH database has streamlined patient management, ensuring faster service delivery.
Future-Ready Scalability
The system’s design allows for easy integration with additional services, ensuring long-term sustainability and adaptability.
Conclusion
Sena Shastho Seba has proven to be a vital tool in modernizing healthcare for the defense sector, offering timely medical support and resolving complaints with efficiency. Synesis IT’s innovative platform has strengthened the healthcare system for military personnel, ensuring that they and their families receive the best possible care at any time.