e-Inland Water Traffic Management System
The Bangladesh Inland Water Transport Authority (BIWTA) initiated the e-Inland Water Traffic Management System to modernize the system and make it more user-friendly.
Water Traffic Management System
Introduction to the Project
As a riverine country, Bangladesh depends heavily on its vast inland waterways for transporting passengers and goods. However, the existing manual systems for managing these waterways were outdated, causing inefficiencies and challenges for travelers and shippers alike. To modernize the system and make it more user-friendly, the Bangladesh Inland Water Transport Authority (BIWTA) initiated the e-Inland Water Traffic Management System. Synesis IT was tasked with digitizing and automating various services to create a centralized, streamlined platform for citizens and transport authorities.
Challenges Before Water Traffic ManagementÂ
Manual System Delays and Inefficiency
The existing inland waterway management system was manual, which caused significant delays, confusion, and inconvenience for passengers and businesses, impacting the overall user experience.
Lack of Integrated Digital Platform
The absence of an integrated digital platform made it difficult for users to access critical vessel information, make bookings, or resolve issues in a timely manner, leading to frustration and inefficiencies.
Complexity in Managing Multiple Services
BIWTA (Bangladesh Inland Water Transport Authority) needed a system that could efficiently handle a wide range of services, including vessel registration, navigation management, tax collection, and ticketing, while ensuring smooth integration with other government systems.
Solution Overview
Project Launch
Synesis IT developed a comprehensive digital platform that centralized and digitized various services, providing a user-friendly interface for both citizens and transport authorities.
Integration of Multiple Modules
The system integrates several modules, including vessel registration, timetable management, fare collection, ticketing, and onboard surveys, making it a one-stop solution for multiple inland waterway services.
Secure Access and Multiple Access Points
The solution ensures secure access through Single Sign-On (SSO) and provides multiple access points, including web, mobile apps, and call centers, allowing users to access services from various channels.
Real-time Information and Reporting
The system offers real-time notifications, dashboards, and reporting, making it more efficient and effective in managing operations and providing up-to-date information to users.
Key Features
Transport Management
Vessel Registration and Survey Management
Digitized system for vessel registration and surveys, allowing owners and users to check the status online.
Time Table and Fare Management
Online application and payment system for timetables and fare certificates, including auto-notifications and reporting.
Requisition Management
Digital requisition system with feedback, notifications, and status tracking for service requests.
Vessel Navigation Management
A portal for managing navigation devices, notices, and vessel status.
e-Ghat Management
Auto display of vessel arrival/departure, berthing management, and logistics, with real-time information for observers.
Service Management
Marine Court Case Management
Case file management, tracking, and auto-notification system for legal proceedings related to inland waterways.
Conservancy Tax Collection
Online tax payment system with financial status tracking and automatic certificate issuance.
Ticketing and Passenger Services
Online ticketing, seat booking, complaint submission, and feedback system for passengers.
General Configuration Management
User role and authorization management for secure access to various modules and resources.
Onboard Survey Process Management
Online forms and status tracking for onboard surveys, ensuring streamlined processes and planning.
Technology Platform
Spring Framework
Hibernate
PostgreSQL
Java
MySQL
Core Expertise
Cyber Security
DevOps
Contact Center
Impact
Improved Operational Efficiency
By digitizing critical services such as vessel registration, ticketing, and tax collection, the system has reduced delays and improved operational efficiency, benefiting both passengers and businesses.
Enhanced Transparency and User Experience
The system has enhanced transparency by providing real-time information, automated notifications, and a seamless booking experience, making it easier for citizens to interact with BIWTA services.
Better Operational Management for BIWTA
With real-time data and automated notifications, BIWTA’s operational management has improved, allowing the organization to make more informed decisions and optimize service delivery.
Cohesive Government Service Integration
The system’s integration with other government platforms ensures a cohesive service delivery model, providing a smoother and more efficient experience for users while maintaining coordination with other public services.
Conclusion
The implementation of the e-Inland Water Traffic Management System has transformed the way Bangladesh manages its vital inland waterways. By offering a modern, digital solution, the system has made travel and cargo transport more convenient and efficient for citizens and businesses, while BIWTA can now operate with greater oversight and control. This initiative sets the stage for future advancements in the country’s transportation infrastructure.