e-Return
The e-Return system is a groundbreaking initiative designed to digitize tax-related services in Bangladesh. By enabling citizens to file tax returns, obtain TIN certificates, and access other tax-related services online, it simplifies tax management and increases accessibility for taxpayers nationwide.
e-Return Project Synopsis
Introduction to the project
Developed by Synesis IT in collaboration with the National Board of Revenue (NBR), the e-Return platform provides a user-friendly, fully digital solution for tax filing and management. Equipped with features like e-ledgers, tax receipts, and a dedicated helpdesk, it streamlines tax processes, reduces inefficiencies, and promotes voluntary compliance.
Challenges Before e-Return
Manual Tax Processes
Before e-Return, tax-related tasks like filing returns and obtaining TIN certificates required physical visits to tax offices, creating barriers for taxpayers due to long queues and high time costs.
Accessibility Issues
Taxpayers in rural and remote areas faced significant challenges in accessing tax services, leaving a large segment of the population underserved.
Inefficiencies in Tax Collection
The manual system made it difficult for the government to collect third-party information and identify unregistered businesses, resulting in revenue losses.
Increased Challenges During COVID-19
During Covid-19, it became more ore difficult for citizens to submit their return physically.
Solution Overview
Function
The e-Return system enables citizens to file tax returns, access tax receipts, and manage TIN certifications online, eliminating the need for physical visits.
Enhanced User Support
Synesis IT included a dedicated helpdesk to provide assistance, ensuring smooth navigation and usage of the platform for all users.
Strengthened Data Integration
The platform integrates third-party data collection, helping the government track unregistered businesses and enhance compliance monitoring.
Remote Accessibility
The system allows users to access tax services from home, addressing accessibility challenges, especially during the pandemic.
Key Features
System Support & Maintenance
Hosting & Deployment Support
Technical assistance for hosting and deploying the e-Return system, ensuring smooth functionality.
System Monitoring & Management
Continuous monitoring of infrastructure and technological operations to guarantee system availability and reliability.
Bug-Free & High Availability
Development of a stable, bug-free system with high availability for uninterrupted return filing.
Prompt Technical Support
Rapid response to technical issues, ensuring timely solutions for users.
System Enhancement & Upgrades
Regular upgrades, including improvements to the e-Return Ledger System, tax history display, and time extensions.
Capacity Building and Documentation
Comprehensive documentation and capacity-building support for maintaining and upgrading the system.
User-Centric Functionality
Service Center Module
Development of a service center module to support user queries and issues.
Offline Submission & Data Upload
Allows users to input offline submission history and upload offline data for processing.
Report Generation & Analytics
Provides a variety of reports for tax analysis, system performance, and user activity.
Mobile Responsive Design
Optimized for mobile devices, allowing users to file returns on the go.
Technology Platform
Angular
JQuery
HTML
Java
Linux
SQL Server
CSS
Spring
Core Expertise
Cyber Security
DevOps
Contact Center
Impact
Convenience for Taxpayers
The e-Return system has eliminated the need for time-consuming visits to tax offices, enabling taxpayers to manage their taxes more efficiently.
Streamlined Tax Procedures
The automated processes save time and reduce costs for both taxpayers and the government, increasing overall efficiency.
Improved Revenue Mobilization
By enhancing the government’s capacity to collect third-party data and identify unregistered businesses, the system supports better revenue collection.
Encouraged Voluntary Compliance
The platform has simplified the tax process, encouraging more citizens to comply voluntarily and boosting the taxpayer base.
Widespread Adoption
So far, over 6.5 million taxpayers have benefited from the platform, demonstrating its success in transforming tax management in Bangladesh.
Conclusion
e-Return has transformed the way tax services are accessed and managed in Bangladesh. By providing a reliable and stable platform, it has eliminated the hassles saving time of millions of people. Because of e-Return citizens now can submit their return in online without any hassle.Â