IPTSP (Ekshop) Call Center
e-TIN allows Bangladeshi citizens to obtain certificates online, integrating NIDs and providing 24/7 helpdesk support for seamless access.
e-Tin Project Synopsis
Introduction to the project
What is e-Tin
The introduction of the eTin system by the National Board of Revenue (NBR), developed by Synesis IT, marked a turning point in Bangladesh’s tax administration. This fully digital platform has significantly streamlined taxpayer registration, contributing to increased tax compliance and revenue collection. The system has supported over 10 million taxpayers since its launch, positioning Bangladesh as a regional leader in digital tax initiatives.
Enhancing Tax Efficiency
The introduction of the eTin system by the National Board of Revenue (NBR), developed by Synesis IT, marked a turning point in Bangladesh’s tax administration. This fully digital platform has significantly streamlined taxpayer registration, contributing to increased tax compliance and revenue collection. The system has supported over 10 million taxpayers since its launch, positioning Bangladesh as a regional leader in digital tax initiatives.
Challenges Before Automation
”
”Dependence
”Fake
”Cumbersome
”Government
Solution Overview
”Project
”Goal”
”Implementation”
”National
”Government
”Digital
”Service
Key Features
User Account & Management Features
”User
”Contact
”e-TIN
”User
”Photo
”Edit/Correct/Update
e-TIN Application Management Features
”e-TIN
”Revalidation
”e-TIN
”Old
”Circle
”Third-Party
Administrative Management Features
”User
”Zone/Range/Circle
”Ticket
”File
”File
System Security Features
”Secured
”Secured
”Database
Database & Workflow Management Features
”OLTP
”Database
”Dynamic
”Replication
Performance & Scalability Features
”Robust
”Load
”Comprehensive
”Availability
”Performance
Database & Workflow Management Features
”OLTP
Technology Platform
Python
C++
React
Java
Node.js
Ionic
Core Expertise
Communication System
Skill Development
Cyber Security
Contact Center
Artificial intelligence
App Development
Big Data Managment
Large language model
Impact
Because of eTin, people’s lives have got easier regarding the taxation process. Because registration is very easy and does not require any third-party intervention. The address verification is possible through National Identity Card so instant issuance of eTin certificate is possible. Also, through eTin call center information and services related to eTin are provided to the people, so any problem can be resolved through the call center. Now, anyone can easily register and receive tax certificates online using their National Identity Card. This resulted in a significant increase in the number of eTin registrations.
”Increased
”Boost
”Efficiency
Conclusion
The eTin system has revolutionized the tax registration process in Bangladesh, making it easier for citizens to comply with tax regulations. This initiative is an essential part of Bangladesh’s journey toward a fully digitalized economy, contributing to increased transparency and enhanced revenue collection. The success of eTin underscores the importance of sustained digitalization efforts in improving public services and fostering economic growth.