Medical Helpline 789
Medical Helpline 789, developed by Synesis IT in collaboration with Banglalink, Airtel, and Teletalk, is a 24/7 medical answering service accessible nationwide. By dialing “789,” subscribers can receive reliable medical advice, enhancing healthcare accessibility across urban and rural areas in Bangladesh.
Medical Helpline 789
Introduction to the Project
This medical helpline service bridges the gap in medical accessibility by offering immediate guidance on seasonal illnesses, child and maternal health, and general healthcare. Medical Helpline 789 leverages a dedicated call center and mobile app integration to deliver expert advice efficiently and conveniently.
Challenges of Patients
Healthcare Accessibility Gaps
Individuals, particularly in rural areas, struggled to access medical advice due to limited healthcare professionals and resources
Untreated Health Issues
Seasonal illnesses, child, and maternal health problems often went unaddressed, worsening health outcomes.
Prevalence of Misinformation
A lack of reliable medical guidance led to widespread health-related misconceptions.
Solution Overview
24/7 Medical Helpline
Synesis IT launched Medical Helpline 789, a platform providing real-time medical advice to subscribers of partnered telecom operators.
Dedicated Call Center
A fully functional system ensures users can quickly connect with healthcare professionals.
Mobile App Integration
Health apps for Android, iOS, and Windows platforms allow users to access services conveniently.
Short Code-Based Accessibility
The "789" short code simplifies the connection process, making healthcare assistance easy to reach.
Key Features
Technology-Driven Support
Call Center System
Operates around the clock, providing timely support for health-related inquiries.
Short Code Service (789)
Enables direct and instant connection to healthcare professionals.
Mobile Applications
Health-focused apps for multiple platforms ensure convenient access to medical services.
Server Maintenance
Robust server infrastructure guarantees uninterrupted service delivery.
Operational Excellence
SMS and OBD Broadcasting
Provides users with health tips and updates, increasing awareness and literacy.
Comprehensive Service Model
Designed for seamless daily operation, ensuring consistent and reliable user experiences.
Performance Monitoring
Regular system monitoring ensures efficiency and reliability in service delivery.
Technology Platform
php
.Net
Asterisk
MySQL
Linux Apache Server
Core Expertise
Contact Center
DevOps
Cyber Security
Data Science and Analytics
Impact
Broad Reach
Over 30 million subscribers served, with a 10% annual increase in rural users.
Women's Health Advocacy
Higher engagement from female callers demonstrates the platform’s vital role in addressing women’s health issues.
Improved Health Outcomes
By delivering reliable medical advice, the service enhances health literacy and addresses critical healthcare needs nationwide.
Rural Focus
The service effectively bridges the gap in healthcare access for underserved populations, improving overall healthcare equity.
Conclusion
Medical Helpline 789 stands out as a vital service in Bangladesh’s healthcare landscape, significantly improving access to medical advice for millions. Through Synesis IT’s innovative approach, the helpline not only addresses immediate health concerns but also fosters a healthier community by empowering individuals with the knowledge they need to manage their health effectively.