Mind Tale
Mind Tale, launched by Synesis IT, is Bangladesh’s first 24/7 mental health helpline. In collaboration with telecom providers like Banglalink, Teletalk, and Robi Axiata, the service offers mental health counseling and support through an IVR-based call center.
Mind Tale Project Synopsis
Introduction to the Project
Mind Tale addresses mental health challenges by providing round-the-clock counseling, psychotherapy, and advice. The platform features IVR-based counseling, SMS health tips, and services tailored to support anxiety, depression, child psychology, brain development, and parenting. With over 2,000 hours of training for call center agents, Mind Tale ensures professional and empathetic support for its users.
Challenges of Patients
Stigma Around Mental Health
Social stigma prevented individuals from seeking help, leaving many to struggle in silence.
Limited Accessibility
Mental health services were scarce, particularly for those in need of immediate or anonymous support.
Pandemic-Induced Demand
The COVID-19 pandemic saw a surge in mental health issues, with few accessible solutions for professional help.
Solution Overview
24/7 Mental Health Helpline
An always-available IVR-based platform connecting users to expert counselors and psychologists.
Tailored Services
Offers psychotherapy sessions, mental health advice, and tips for managing anxiety, depression, and child development.
Telecom Collaboration
Partnerships with major telecom providers make the service easily accessible for subscribers nationwide.
Ongoing Support via SMS
Health tips delivered via SMS ensure continued engagement and mental well-being support.
Key Features
Counseling and Support
24/7/365 Counseling & Psychotherapy
The platform offers uninterrupted access to expert mental health advice
Mental Health Treatment
Telephone-based consultations with qualified psychologists and psychiatrists
Platforms
IVR-Based Counseling
Users can call and receive professional mental health support through an intuitive system
SMS Health Tips
Shortcode-enabled SMS services deliver ongoing mental health advice to users
Technology Platform
php
Java
Asterisk
MySQL
Linux Apache Server
Core Expertise
Contact Center
DevOps
Cyber Security
Data Science and Analytics
Impact
Broad Reach
Supported over 1.2 million subscribers, providing essential mental health services to a large demographic.
Effective Sessions
Conducted more than 200,000 psychotherapy sessions, each lasting over 20 minutes, delivering meaningful support.
Awareness and Stigma Reduction
Increased awareness of mental health issues and encouraged individuals to seek help without fear of judgment.
Enhanced Well-Being
SMS and IVR-based tips have contributed to improved mental health outcomes for users across the country.
Conclusion
Mind Tale has revolutionized mental health care in Bangladesh, providing a lifeline for those in need of professional help. By making mental health support accessible, the project has contributed to breaking down stigma while offering critical counseling services to millions of individuals. Synesis IT’s initiative continues to drive awareness and change in mental health, offering hope and assistance to those who need it most.