Online-Based Bangladesh Railway Integrated Ticketing System (BRITS)
The solution introduced advanced digital solutions, simplifying ticket purchasing and enhancing service delivery for millions of passengers.
Online Railway Ticketing System Synopsis
Introduction to the Project
The Bangladesh Railway Integrated Ticketing System (BRITS), developed by Synesis IT in collaboration with Shohoz Limited and Vincen Consultancy Pvt. Limited, revolutionized the railway ticketing system across the country. The project introduced advanced digital solutions, simplifying ticket purchasing and enhancing service delivery for millions of passengers.
Challenges Before Online Ticketing System
Outdated Ticketing System
The previous system was not only outdated but also inefficient, leading to long waiting times at counters and increased frustration for passengers.
Susceptibility to Forgery
The old system was vulnerable to ticket forgery, which compromised the integrity of ticket sales and created security concerns for both passengers and the railway authorities.
Lack of Digital Integration
There was no integrated digital system, preventing passengers from purchasing tickets online or via mobile apps. This limitation restricted accessibility and convenience.
Limited Service Area
Due to the inefficiency of the traditional system, the scope of service was limited, and passengers faced difficulties in accessing tickets in a timely manner.
Solution Overview
Project Launch
Synesis IT partnered with Shohoz and Vincen to implement the Bangladesh Railway Information Technology System (BRITS), which modernized and digitized the entire ticketing process.
Multi-Channel Ticket Purchasing
The new system allows passengers to buy tickets via multiple channels, including counters, e-ticketing, mobile apps, kiosks, vending machines, and POS devices, making ticket purchasing more accessible and flexible.
Robust Integrated System
BRITS replaced the old software with a modern, integrated system, providing all necessary hardware, software, and accessories to streamline the ticketing process and improve efficiency.
Comprehensive System Setup
Synesis IT ensured the proper setup and deployment of both hardware and software to create a seamless ticketing experience for passengers, reducing human errors and enhancing system security.
Key Features
System Architecture
Centralized Database System
Hosted the Bangladesh Railway Integrated Ticketing System (BRITS) in the Bangladesh Railway Data Centre, ensuring seamless connectivity with all stations through high-speed networks.
N-Tier Architecture
Developed an N-tier infrastructure connecting user interfaces, databases, application servers, and network servers, allowing scalable operations across the railway network.
BRITS Interface Architecture
Enabled electronic information exchange for passengers through multiple access points including internet, mobile, SMS, email, and in-person communication.
Ticketing Services
Provided 24/7 ticketing operations across online, mobile, and counter-based platforms, with self-service capabilities for passengers via the BRITS portal.
Customer Care Integration
Integrated a third-party managed call center to handle customer service inquiries related to railway services and ticketing.
Third-Party Integration
Allowed seamless data exchange with external systems such as payment authorities, MFS (Bkash, Rocket, Nagad), and pre-paid card services.
System Security & Passenger Services
Passenger Services
Developed a registration system for passengers using NID and mobile numbers, with ticket allotments for VIPs, government officials, and special groups.
Fraud Prevention
Implemented QR codes and security features on tickets to prevent fraud, ensuring secure and transparent transactions.
Real-Time Analytics
Provided detailed reporting panels with real-time passenger, revenue, and transaction analytics, supporting decision-making and revenue enhancements.
Hardware Support
Installed end-user equipment in 150 stations, including POS machines, vending machines, and large display screens, with full maintenance support.
Integration with External Systems
Connected with ERP, NID, and various ministries to facilitate smooth operations, identity verification, and ticket management.
GPS Tracking and Notifications
Enabled GPS-based train location display and automatic notifications through SMS and email for passengers.
Technology Platform
.NET
Mongo DB
Microsoft AD
Core Expertise
Cyber Security
DevOps
User Centered Design (UCD)
Impact
Simplified Ticket Purchasing
BRITS has significantly simplified the ticket purchasing process, allowing passengers to easily access tickets across multiple platforms, reducing wait times and improving customer experience.
Reduction in Ticket Forgery
The new system has minimized the risk of ticket forgery, enhancing the security of ticket sales and ensuring that the revenue from ticket sales is accurately accounted for.
Increased Ticket Sales and Revenue
The availability of multiple ticket purchasing options has contributed to an increase in ticket sales, resulting in higher revenue for Bangladesh Railway.
Conclusion
The Bangladesh Railway Integrated Ticketing System has transformed the way railway tickets are purchased, ensuring a more efficient, secure, and hassle-free experience for passengers. By improving accessibility and modernizing the infrastructure, BRITS contributes to the overall digitalization goals of the government and supports the sustainable development of the country’s transportation system.