Online Insurance System
Online Insurance System enables customizing the software and integrating new features like payment and SMS gateways, ultimately improving user experience and operational efficiency.
Online Insurance System
Introduction to the Project
Jibon Bima Corporation (JBC), the only state-owned life insurance provider in Bangladesh, strives to offer policyholders seamless services while maintaining ethical business standards. To achieve this vision, JBC initially developed a three-tier architecture web-based insurance system. However, despite its robust structure, the system faced challenges in serving its core purpose efficiently. In collaboration with Synesis IT Ltd., JBC decided to enhance its existing platform by customizing the software and integrating new features like payment and SMS gateways, ultimately improving user experience and operational efficiency.
Challenges Before Online Insurance System
Outdated Database Management
The original insurance system was hindered by outdated database management, which impacted its efficiency and reliability. The lack of a modern database structure made it difficult to keep up with evolving customer needs and operational demands.
Lack of Integrated Payment and Communication Gateways
The absence of integrated payment and communication gateways prevented the system from delivering real-time services. Policyholders faced delays and inefficiencies in transactions and communication, which made the service experience less seamless.
Need for System Upgrades and Customizations
Several core modules within the system needed upgrades and customization to align with modern insurance operations. Without these updates, the system could not meet policyholders' expectations or stay competitive in the fast-evolving insurance sector.
Solution Overview
Project Launch & Goal
Synesis IT partnered with Jibon Bima Corporation to fully revamp the Online Insurance System. The goal was to enhance service efficiency and improve user experience by upgrading and customizing existing features and adding new functionalities to meet the needs of modern insurance operations.
Database Migration and System Upgrades
The system underwent a database migration to the latest version, which improved overall system reliability and performance. This upgrade made the system more scalable and capable of supporting more advanced features.
Integration of Payment and SMS Gateways
A payment gateway was integrated to streamline financial transactions, ensuring smoother processing of payments. An SMS gateway was also added to enhance communication with policyholders, providing real-time updates and notifications.
Development of New Modules
New modules such as the Insurance System Module and Payroll System Module were developed and customized according to JBC's specific requirements, improving the platform’s effectiveness and reliability.
Key Features
System Development & Data Management
Insurance Management System
Streamlined module for efficient policy management.
Central Database Creation
Ensures secure, centralized data storage for seamless operations.
Database Migration
Upgrades and migrates the database to the latest version for better performance.
Service Integrations
Payment Gateway Integration
Allows policyholders to make secure, hassle-free payments.
SMS Gateway Integration
Facilitates timely communication and notifications for policyholders.
Technology Platform
HTML version 5
Weblogic
Redhat Linux OS
Java Spring
Oracle 12C
Core Expertise
Cyber Security
DevOps
Fintech
Impact
Real-Time Services and Improved User Experience
The integration of payment and SMS gateways allowed for real-time services, creating a hassle-free experience for policyholders. These enhancements made the insurance process more efficient and customer-friendly.
Improved System Reliability and Performance
The migration to a new, upgraded database enhanced the system’s reliability and performance. This resulted in reduced operational costs, better data management, and increased efficiency in handling requests and transactions.
Increased Customer Engagement through the Mobile App
With the mobile app, policyholders can now access their insurance information anytime, anywhere, increasing customer satisfaction. This level of accessibility and convenience enhances customer engagement and loyalty.
Modernization of Service Offerings
The revamped system modernized Jibon Bima Corporation’s service offerings, aligning them with the growing demands for digital services in the insurance sector. The system is now more capable of supporting the evolving needs of policyholders in the digital age.
Conclusion
The collaboration between Jibon Bima Corporation and Synesis IT Ltd. has resulted in a more efficient, customer-centric Online Insurance System. By addressing the gaps in the initial system and integrating advanced functionalities, JBC is now better equipped to serve its policyholders while reducing costs and improving operational workflows. This modernization marks a key step in JBC’s mission to provide socio-economic security and maintain its leadership in the insurance industry.