Contact Center Solutions
We provide a wide range of services to the people of Bangladesh, from healthcare and emergency assistance to utility support and more
55M+
Peoples have accessed essential healthcare services
16+
Years of Trusted and Proven Expertise
30+
Major National Contact Centers
350 +
Pool of Qualified Doctors and Agents
0.2M+
Subscribers with Daily Information Delivery
0.35M+
 Calls Handled Efficiently Every Day
Contact Center Solutions
What is Contact Center Solutions?
Synesis IT is a pioneer in the field of call center technology solutions, consistently staying at the forefront of the industry with its cutting-edge capabilities. Able to handle a high volume of calls with unmatched quality and standards, Synesis IT has established itself as a leader in Bangladesh. With over 30 nationally important contact centers under its wing, Synesis IT provides a wide range of services to the people of Bangladesh, from healthcare and emergency assistance to utility support and more. Through its dedication to customer satisfaction and excellence, Synesis IT continues to be a valuable resource for the citizens of Bangladesh.
Solution Overview
Automatic Call Distribution
Efficiently routes incoming calls to the most appropriate agent based on predefined rules, ensuring quick and accurate service.
Skills-Based Routing
Directs calls to agents with the most relevant skills, improving the customer experience by reducing wait times and enhancing service quality.
Unlimited Queues
Provides the flexibility to manage an unlimited number of call queues, allowing businesses to scale as needed without limitation.
Interactive Voice Response (IVR)
Automates customer interactions by guiding them through a menu of options, reducing the need for live agents and speeding up service.
Outbound & Robo Dialer
Automates outbound calls for marketing or follow-up purposes, using pre-recorded messages or live agents for efficiency.
”Call
”SMS/E-Mail
”CDR
”Live
”Integrated
”24/7
”Audio
Case Studies
Technology Platform
Python
C++
React
Java
Node.js
Ionic
Testimonials
Projects
NESCO Contact Center
Services:
- A 24/7 call center, accessible by dialing 16603, simplifies the process of reporting and resolving power-related issues.
- Integrated Complaint Management
- Real-Time Monitoring and Transparency
- Enhanced Accessibility
Key Expertise
e-TIN Contact Center
24/7 Helpdesk for Online TIN Registration
Services:
- Online TIN Registration: Apply and receive Digital TIN certificates online.
- National ID Integration: Auto-verifies taxpayer information with the National ID database.
- Digital Certificate Issuance: Instantly generate and download TIN certificates.
- 24/7 Support: Round-the-clock assistance for e-TIN registration issues.
- Secure System: Ensures safe and encrypted data handling.
- User-Friendly Portal: Easy access to register and manage TIN information.
Key Expertise:
Bhokta Batayon 16121
Helpline for Consumers’ Right Protection
Services:
- The Automatic Call Distribution (ACD)
- Complain Management System (CMS)
- Customer Relationship Management (CRM)
- Trouble Ticketing System (TTS)
- SMS Alert
- Mobile App integration
- Integrated Quality Management Service
Key Expertise:
WASA Helpline 16162
Services:
- Information Access: Get details on water supply, sewerage services, and WASA policies.
- Complaint Registration: Report issues related to water supply, sewerage, billing, and meter problems.
- Billing Support: Inquire about bills, payment methods, and resolve billing discrepancies.
- Service Requests: Request new water connections, meter installations, or maintenance services.
- Emergency Assistance: Report urgent water leaks, blockages, and other critical issues.
- General inquiries: Receive guidance on service availability, procedures, and customer support.
Key Expertise: